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Australia

Head Office

156 Hutt St, Adelaide

South Australia, 5000

T. 1300 557 006

 

United Kingdom

T. +44 7917 624 477

 

Sales, Enquiries & Technical Support

E. contactus@giddyuppp.com.au

Terms and Conditions | Privacy Policy | Payment Options | Shipping Policy | Returns

Terms and Conditions

Definitions

www.giddyuppp.com, www.giddyuppp.com.au and www.giddyuppp.co.uk are interactive online services ("Websites") operated by Giddyup Performance Products Pty Ltd and consists of information services and content provided by Giddyup Performance Products, its affiliates, and other third parties. "Subscriber" means each person who establishes or accesses a connection ("Account") for access to and use of the Website. Giddyup Performance Products will be referred to from here on as Giddyup.

General terms and conditions

These conditions of use set out the conditions applicable to your use of, including your acquisition of products or services through, this Website. Giddyup may amend these terms and conditions of use at any time by posting the amended terms on this Website which you acknowledge shall constitute sufficient notice to you thereof. These Conditions of Use were last amended on 18/08/2012

Giddyup reserves the right to refuse service, terminate accounts and cancel orders at its discretion.

Acceptance of terms

You acknowledge and accept that by using this Website, you agree to be bound by these Conditions of Use.  If you do not agree with any of these terms, do not use this Website.

Copyright

Material on this Website is owned by Giddyup Performance Products Pty Ltd. No Material on this web site may be reproduced, adapted, uploaded to a third party, framed, distributed or transmitted without the written consent of Giddyup Pty Ltd, not withstanding normal use of the website.

However you may place hyperlinks to this site, unless asked to remove them by Giddyup. Hyperlinks should be not be defamatory. This is not an authorisation or endorsement by Giddyup of websites, and content of said websites, that it is linked to.

We also cannot guarantee the accuracy of hyperlinks provided by Giddyup to third party sites and the suitability and accuracy of material contained in those websites.

You may reproduce the Material if it is only for private purposes and you do not modify any notices of attribution of copyright, and if there are such notices you attribute Giddyup as the copyright owner of the work.

Warranties

Giddyup does not guarantee that files provided for downloading are free from viruses, Trojan horses or worms. All files provided for download are provided on the basis that the user of such files assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from use of those files.

Changes to content and or services

Giddyup reserves the right to change, modify, delete or add any material on the Website or discontinue your access to the Website including any features on it at any time with or without notice to you. Giddyup is not liable to you or to any third party should it exercise such right. Modifications may include, but are not limited to, changes in the services and/or products listed and/or the prices of such services and/or products.

Liability

You agree that your use of this Website (including downloading Material) is at your sole risk.

Giddyup and its suppliers do not warrant or make any representations concerning the completeness, timeliness, suitability or accuracy of any Material on this Website including, without limitation, the prices and descriptions of products or services, contained on or accessible through this Website, or that access to this Website will be uninterrupted, timely or secure. To the extent permitted by law, in no event shall Giddyup and its suppliers be liable for any damages of any kind related to the completeness, timeliness, suitability or accuracy of any Material.

We do not authorise infringement of copyright or intellectual property rights on other Websites that are linked through Giddyup Websites.

Limitation of liability

To the maximum extent permitted by law, Giddyup is not liable for any indirect, incidental, special or consequential damages, including damages for loss of business or other profits, arising out of or referable to the accessing, downloading, using or relying on any Material on this Website or any Material on a Third Party Website, whether caused by the negligence of Giddyup or otherwise.

Indemnity

If these conditions of use are breached by you, you agree to hold Giddyup harmless from any and all liabilities, costs and expenses and reasonable legal fees. And also from any liabilities arising from the placement or transmission of any Material on this Website by you.

Account and Password

You agree to be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You must be 18 to use this site.

Communication

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Giddpup for any purpose.

Concerns regarding Conditions of Use

Should you object to the Conditions of Use or any subsequent modifications thereto or become dissatisfied with this Website, your only recourse (to the extent permitted by law) is to immediately terminate your use of this Website.

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Privacy Policy

Giddyup Performance Products takes your privacy seriously and recognises that it is important to you that we do not share your personal information and that your personal details are protected at all times.

Our privacy policy dictates how we handle all your personal information Giddyup Performance Products needs to collect personal data such as your name and email address to allow us to provide you with information and process your order. We also may use your information to allow us to improve the content of our site and our products and services. We retain details of individual orders for accounting purposes. We will not contact you directly unless you give us permission do so, for example signing up to an e newsletter or requesting information about a product.

We do not give out your information to a third party without your express written permission.

We use a secure server with encryption technology for processing your order. We also use secure passwords, system firewalls and physical security measures. However, Giddyup Performance Products will not be held responsible for events arising from unauthorised access to your personal information.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website at http://www.privacy.gov.au

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Payment Options

Credit Cards:

We accept Visa and MasterCard.

There is no credit card surcharge.

Please be sure to provide the same billing address and telephone number that your bank has on file. Incorrect information may cause a delay in processing your order. Your credit or debit card will be billed upon placement of your order.

Where you have a non current telephone number registered with your bank please also provide us with a current contact number so we can contact you about your order if necessary.

Money Orders, Cashier's Cheques, Company Cheques and Personal Cheques:

Giddyup Performance Products accepts money orders, cashier's cheques, personal cheques and company cheques in $AUD only.

Orders are processed upon receipt of a money order or cashier's cheque.

For personal and company cheques, please allow up to 10 banking days for after receipt for personal and company cheques for clearance of funds before the order is processed.

Giddyup Performance Products cannot guarantee the availability of the ordered product once the cheque has been cleared.

We will charge a $30 fee on all returned cheques.

All cheques/money orders should be made payable to Giddyup Performance Products Pty Ltd- and posted along with a copy of your order to Giddyup Performance Products, 156 Hutt Street, Adelaide, 5000, S.A.

Minimum order size:

In order to be able to be competitive on price and shipping costs we regret that we must have a minimum order size of $40. This does not apply to orders for local pick up, and you may call us to have your order manually processed and a collection time arranged.

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Shipping Policy

Giddyup Performance Products ship most orders by Australia Post within 36 hours of ordering. However, we reserve the right to use other couriers and modes of dispatch. Delivery times can be up to 7 days within Australia (or more for some remote Australian locations) and up to 3 weeks for International addresses.

Local Pick from the depot in the Adelaide Hills is acceptable 24-48 hours from order processing. We will contact you by phone or email to arrange a suitable time. Please do not come to collect your order without arranging a time first as it takes time to process pick and pack your order and your order may not be ready.

If we do not have part or all of your order in stock we will contact you as soon as possible to give you a revised deliver time schedule. We may split the dispatch of your order at no extra delivery cost than would be incurred by a single delivery of all items.

If your order can not be dispatched within seven working days you will be given the option of a refund until your product comes in to stock, where upon you payment will be processed again. You may elect not to have a temporary refund.

Shipping charges are not included in the pricing of individual items and are displayed separately at checkout prior to any payment information being transmitted.

When your order is received you will be a sent an automated confirmation. This does not mean your order has been accepted and will be dispatched. We may require further information and verification and we reserve the right to decline the order for reasons such as a failed payment or an unexpected supply problem.

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Returns Policy

If your product is unsuitable and you wish to return it we will be happy to accept it for a full refund provided:

- If is unused, undamaged and returned in a saleable condition with the original packing and instructions

- It is received at our office within 7 (4weeks for international) working days of dispatch date

- You have phoned and obtained a return authorisation number and confirmed the return delivery address

- You meet the full costs of shipping the returned articles

- It is not a vaccine or any other product requiring refrigeration

We cannot offer a refund for good returned in a non saleable state or any product that requires refrigeration.

In the case of faulty goods and incorrect shipments; a replacement product can be shipped, once the original product has been returned, and Giddyup Performance Products will meet all extra shipment costs. Or a full refund can be offered, including return shipping costs, upon arrival and inspection of the returned product.

Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer. International customers are advised to check with the relevant authorities in their country before placing an order with Giddyup Performance Products.

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Hidez Compression Suits

The HIDEZ graduated compression animal suits are specifically engineered using revolutionary technologies to construct the suits. Our scientifically engineered fabric is strategically designed to focus on specific muscle groups.

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  • Hidez Compression Suit - Black (Size: 14)

  • Hemopar (1 x 1L Bottle)

  • PMC (1.5kg)

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